Warranty

Mattress Warranty

Your new mattress is covered by a Ten-year Limited Warranty.

Each customer is eligible for a 10-year limited warranty on any mattress purchased directly from Casper.ca. For 10 years following your mattress purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 100-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The mattress warranty covers the original purchaser of the mattress for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use. Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling. Any defect or flaw in the zipper assembly of the product's cover. Casper may decide to repair or replace the cover.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. A normal increase in softness of the foam after long-term use. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. Damage due to use with an inappropriate foundation. The mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the mattress with no gaps larger than 3 inches.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

Pillow Warranty

Your new pillow is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any pillow purchased directly from Casper.ca. For 1 year following your pillow purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The pillow warranty covers the original purchaser of the pillow for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any defect or flaw in the zipper assembly of the product's cover. Casper may decide to repair or replace the cover. Any physical flaw in the product despite normal usage and proper handling.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. A normal increase in softness of the foam after long-term use. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. Loss of foam as removed by customer A normal decrease in the loftiness of the filling after long-term use.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s pillow if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).

Sheets & Duvet Cover Warranty

Your new sheets/duvet cover is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any sheets/duvet cover purchased directly from Casper.ca. For 1 year following your sheets/duvet cover purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The sheets/duvet cover warranty covers the original purchaser of the sheets/duvet cover for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.

Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any physical flaw in the product despite normal usage and proper handling.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s sheets/duvet cover if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE SHEETS/DUVET COVER IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE SHEETS/DUVET COVER OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE SHEETS/DUVET COVER GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

THE UNWASHED BEDDING ACCESSORIES’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-). ALL 100% COTTON/TENCEL FABRICATION MAY RESULT IN SLIGHT SHRINKAGE AFTER A FEW WASHES, BUT UP TO A MAXIMUM OF 3 - 5% IN TOTAL.

Mattress Protector Warranty

Your new mattress protector is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any mattress protector purchased directly from Casper.ca. For 1 year following your mattress protector purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The mattress protector warranty covers the original purchaser of the mattress protector for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any physical flaw in the product despite normal usage and proper handling.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s mattress protector if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS PROTECTOR IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS PROTECTOR OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS PROTECTOR GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).

Pillow Protector Warranty

Your new pillow protector is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any pillow protector purchased directly from Casper.ca. For 1 year following your pillow protector purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The pillow protector warranty covers the original purchaser of the pillow protector for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any physical flaw in the product despite normal usage and proper handling. Any defect or flaw in the zipper assembly of the pillow protector.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s pillow protector if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW PROTECTOR IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW PROTECTOR OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW PROTECTOR GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).

Duvet & Blanket Warranty

Your new duvet/blanket is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any duvet/blanket purchased directly from Casper.ca. For 1 year following your duvet/blanket purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The duvet/blanket warranty covers the original purchaser of the duvet/blanket for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any physical flaw in the product despite normal usage and proper handling.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. A normal decrease in the loftiness of the filling after long-term use.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s duvet/blanket if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Warnings

The Casper Weighted Blanket is not recommmended for people with:

Sleep apnea
Certain other sleep disorders
Respiratory problems or other chronic medical conditions

*The Casper Weighted Blanket should not be used by children or people weighing under 100 lbs.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE DUVET/BLANKET IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE DUVET/BLANKET OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE DUVET/BLANKET GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

THE UNWASHED BEDDING ACCESSORIES’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-). ALL 100% COTTON/TENCEL FABRICATION MAY RESULT IN SLIGHT SHRINKAGE AFTER A FEW WASHES, BUT UP TO A MAXIMUM OF 3 - 5% IN TOTAL.

Mattress Topper Warranty

Your new mattress topper is covered by a Five-year Limited Warranty.

Each customer is eligible for a 5-year limited warranty on any mattress topper purchased directly from Casper.ca. For 5 years following your mattress topper purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The mattress topper warranty covers the original purchaser of the mattress topper for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use. Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling. Any defect or flaw in the zipper assembly of the product's cover. Casper may decide to repair or replace the cover.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. A normal increase in softness of the foam after long-term use. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. Damage due to any use other than being placed on top of a compatible mattress. Mattress Toppers are designed to work on a mattress that is the same size as and structurally capable of supporting the weight of the Mattress Topper and user(s).

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s mattress topper if it is deemed defective during the length of this 5-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS TOPPER IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS TOPPER OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS TOPPER GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

Glow Light Warranty

Your new Glow Light is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any light purchased directly from Casper.ca. For 1 year following your light purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The Glow Light warranty covers the original purchaser of the light for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any physical flaw in the product despite normal usage and proper handling.

Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s Glow Light if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE GLOW LIGHT IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE GLOW LIGHT OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE GLOW LIGHT GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).

Dog Bed Warranty

Your new dog bed is covered by a One-year Limited Warranty.

Each customer is eligible for a 1-year limited warranty on any dog bed purchased directly from Casper.ca. For 1 year following your dog bed purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The dog bed warranty covers the original purchaser of the dog bed for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use. Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling. Any defect or flaw in the zipper assembly of the product's cover. Casper may decide to repair or replace the cover.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. A normal increase in softness of the foam after long-term use. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s dog bed if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE DOG BED IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE DOG BED OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE DOG BED GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

Adjustable Base Warranty

Your new adjustable base is covered by a Ten-year Limited Warranty.

Each customer is eligible for a 10-year limited warranty on any adjustable base purchased directly from Casper.ca. Following your adjustable base purchase, if you experience a manufacturing defect that is covered under our warranty within the time period specified under the “Covered” section, we will offer a one-time replacement or repair of the original product in the size purchased. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The adjustable base warranty covers the original purchaser of the adjustable base for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Years 1-2: Any physical flaw despite normal usage and proper handling on all components of the adjustable base including motors, cords, control box, base panels and remote controller. Years 3-10: If a defect occurs with respect to an adjustable base part other than the Metal Frame Components (as defined below), including electronic parts (a “Non-Metal Frame Part”), after the second year following the date of purchase for an Adjustable Base bought new, Casper will offer replacement parts (upon terms and conditions set forth in this paragraph) for any Non-Metal Frame Part found to be defective. Purchaser shall be responsible for the then-current cost of replacement of the defective Non-Metal Frame Part. Upon request and at purchaser’s cost, Casper will assist purchaser to arrange for the repair or replacement of any defective Non-Metal Frame Part through the customer service team of the manufacturer of the adjustable base, including technical and onsite support, and any related labor. To the extent permitted by law, the purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective Non-Metal Frame Part. Years 1-10: Any physical flaw despite normal usage and proper handling on removable metal frame parts including mattress retainer bar, metal legs, metal frame and hardware.

Any damage resulting from improper handling or misuse, physical abuse or connection to an improper power supply, or by customer’s failing to adhere to the Owner’s Guide provided with the product. Unauthorized repair or replacement of the product or any of the parts. A slight colour change of the fabric after long-term exposure to light or usage. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning and normal use. Any damage caused if the recommended weight restriction has been exceeded. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. Damage due to jumping, climbing or laying directly on the adjustable base without a mattress. Damage due to use on an inappropriate surface/placement. The product must be placed directly onto a leveled floor.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s adjustable base if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE ADJUSTABLE BASE IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE ADJUSTABLE BASE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE ADJUSTABLE BASE GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).

Furniture Warranty

Your new furniture is covered by a Two-year Limited Warranty.

Each customer is eligible for a 2-year limited warranty on Platform Bed Frame, Headboard, Upholstered Bed Frame, Casper Repose Bedframe, Casper Haven Bed Frame, Aurora Bed Frame, Metal Bed Frame, Foundation, or Nightstand (each, “furniture”) purchased directly from Casper.ca. For 2 years following your furniture purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original product in the size purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Casper at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement product and the trial will resume upon its delivery.

Your Responsibility

The furniture warranty covers the original purchaser of the furniture for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Casper.ca or an Casper authorized retailer. Please retain a copy of the original receipt as proof of purchase.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

What is Covered in the Warranty

Covered

Not Covered

Any defect or flaw in the zipper assembly of the product's cover. Casper may decide to repair or replace the cover. Any physical flaw in the product that causes material to split or crack, despite normal usage and proper handling. Casper may decide to replace the component or the whole product depending on the issue.

A slight colour change of the fabric after long-term exposure to light or usage. Comfort, height or aesthetic preference. A normal increase in softness of the foam after long-term use. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. Normal wear and tear as a result of cleaning/laundering and normal use. Any issue if modification(s) were made to the product. Damage incurred by transportation after initial delivery. Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. Damage due to jumping, climbing or laying directly on the bed frame without a mattress. Damage due to use on an inappropriate surface/placement. Bed Frame and Nightstand products must be placed directly onto a leveled floor. Damage from using the Foundation with an improper bed frame or placing it on the floor.

Replacements

Except for the terms provided above, Casper will not charge the purchaser to repair or replace a purchaser’s furniture if it is deemed defective during the length of this 2-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of replacement products is offered in all Canadian Provinces, but delivery of replacements to Canadian Territories can only be guaranteed if the initial purchase was shipped there.

The warranty approval process is up to Casper’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE FURNITURE IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL CASPER OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE FURNITURE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CASPER HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Casper’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FURNITURE GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL CASPER PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-).